For inbound travel agencies · Luggage forwarding, fully managed
Send the itinerary
and delivery dates —
forwarding is handled.Send the itinerary and delivery dates —
luggage forwarding is handled.
Just tell us when and from which hotel to ship, and BondEx takes care of everything else.Just specify when and from which hotel to ship — voucher issuance, shipping labels,monthly billing, and change requests included. BondEx coordinates directly with the carriers.
We usually reply within one business day.
- Setup cost
- Free
- Minimum order
- From 1 shipment
- Voucher
- Same-day
- Payment
- Monthly / Card
- Setup cost
- Free
- Minimum order
- From 1 shipment
- Voucher
- Same-day
- Payment
- Monthly / Card
The Challenge
Japan is a wonderful place to travel.
But does luggage weigh down
every move between cities?
After check-out, guests still have to get to the next hotel. Precious hours for sightseeing or business are lost to luggage.
- Shopping is skipped because there is too much to carry
- Small restaurants have nowhere to put bags
- Strolls and photos are spoiled by keeping an eye on luggage
- Station stairs and transfers become a burden
- Time is lost hunting for lockers or storage
- Guests cannot move freely to the next hotel
Our Concept
Separate the traveler
from the luggage, for a while.
Guests enjoy Japan hands-free.
BondEx delivers the luggage to the next hotel.
Traveler
Hotel A
Hotel B
Luggage
Hotel A
Hotel B
How It Works
Register the itinerary.
The luggage goes to the next hotel.
STEP 01
Send the itinerary and delivery date
PDF, Excel or an image is fine. Just tell us when and from which hotel to ship.
STEP 02
Pickup at the hotel
BondEx issues the label and voucher, contacts the hotel and arranges the pickup.
STEP 03
Delivered to the next city
Partner carriers such as Sagawa Express and Yamato Transport carry the luggage. Track it by number.
STEP 04
Received at the next hotel
Guests sightsee hands-free and simply collect their luggage at the next hotel.
STEP 05
Completion reported by email
BondEx notifies your company when the luggage is picked up and when it is delivered.
Start a pilot with a single shipment.
We usually reply within one business day.
For Every Trip
From individual travelers to groups,
for every kind of trip.
FIT
Individuals and small parties
- Available from a single booking
- Deliveries managed per reservation
- Extra deliveries mid-trip on request
- Requests accepted until 16:00 JST the day before pickup
GROUP / 10+ GUESTS
Groups of 10 or more
- Group tours of 10 or more guests
- Luggage for 30–45 guests managed in one place
- Multiple pieces confirmed together
- Volume discounts by piece count
- Book 5 days ahead as a rule; last-minute changes handled wherever possible
Only the information needed for delivery.
There is no need to share the full itinerary. BondEx collects and uses only the minimum information required to arrange delivery. When itineraries are read online, only delivery-related details are extracted.
For Travel Companies
Turn luggage forwarding into
part of the travel product.
From your itinerary data, BondEx handles the entire luggage forwarding process — arrangement, documents, and monthly billing. Travel agencies can present hands-free sightseeing and hotel-to-hotel delivery as added value within their travel plans.
Conventional
The conventional way
Travelers find a carrier themselves and book and pay for each shipment individually. Vouchers and shipping labels are managed separately from the itinerary, and travelers handle any change or delay inquiries on their own.
BondEx
The BondEx way
The agency simply sends the itinerary data, and we prepare the vouchers, shipping labels, and tracking together. Shipping costs can be included in the travel fee, so hands-free sightseeing becomes part of the travel plan.
01
Build it into your travel product
Offer hands-free sightseeing and hotel-to-hotel delivery as a service included in the itinerary.
02
Arrangements in one place
Just send the itinerary data, and vouchers, shipping labels, and tracking are all prepared together.
03
Consolidated billing and payment
Shipping costs are billed to the agency in a consolidated monthly invoice. Overseas agencies can pay by credit card — no Japanese bank account required.
Deliverables
Every document you need,
prepared together.
The sample uses fictitious data. Tracking QR codes, per-leg display, and multi-leg itinerary lists are all supported.
Voucher
Traveler voucher
Issued the same day your itinerary arrives. Available in English, Chinese, Italian, French, and Spanish, and includes short-term storage guidance for hotel staff.
Shipping Label
Carrier shipping label
Issued up to one month before the pickup date (to carrier spec). Includes a tracking number and uses the Sagawa and Yamato network.
Manage Effortlessly
Every delivery,
on one screen.
The agency portal shows the status from issue to delivery at any time. Vouchers and labels download from the same screen.
- Delivery status
- Label / voucher
- Dates / pieces
- FIT / Group
- Multiple pieces
- Tracking
- Billing
Carriers
Delivered on one of Japan's
largest carrier networks.
Every shipment is carried by Sagawa Express and Yamato Transport. BondEx acts as your agent, arranging pickup and issuing labels with them.
Parcel figures based on Sagawa and Yamato public data (FY2023–2024).
Support When It Matters
We never assume
nothing will go wrong.
PICKUP ISSUE
Luggage not picked up
We check with the carrier, confirm the situation and report to you.
DELAY
Delivery is late
We confirm the status and cause, and advise the expected arrival.
DAMAGE / LOSS
Loss, damage or misdelivery
We handle confirmation with the carrier and relay the required procedures.
GUEST INQUIRY
Inquiries from guests
We take the guest's inquiry and liaise with the carrier on their behalf.
PROACTIVE MONITORING
Delays detected before anyone asks.
If a delivery status does not change by the expected time, an internal alert fires. We check the reason first and brief the agency with the facts in hand.
The carriage contract is between the guest or travel company and the carrier. BondEx handles confirmation, communication and liaison.
Compensation
Up to ¥300,000 per item
Delivery is handled by Sagawa and Yamato. Under the terms of carriage, each item is covered up to ¥300,000.
Liaison
We stand between you and the carriers
BondEx acts as an intermediary, handling arrangements and coordination with carriers on your behalf and absorbing the operational work.
Personal data
SSL encryption, restricted access, no secondary use
All itinerary data is transmitted over SSL and access is limited to assigned staff only. We never use it for any other purpose.
Start a pilot with a single shipment.
We usually reply within one business day.
Simple Pricing
Simple,
transparent pricing.
No setup fee, no monthly fee. Use it whenever you need — and only for what you use.
Setup fee
Free
Monthly fee
Free
Standard
¥4,980 / item（excl. tax）
First-time trial
¥3,980 / item（excl. tax）
First 2 items per company
10% OFF at 50+ items / month
Groups & large accounts
Custom plan
The price includes shipping arrangement, label issuance, management, tracking, exception handling, multilingual vouchers and support.
Certain areas, oversized luggage and special handling may be subject to separate conditions.
It's not just the shipping fee that's different.
For the shipping cost alone, booking a carrier directly is cheaper. BondEx uses that difference to remove the operational work that comes with shipping.
Shipping fee
Booking a carrier directly
Cheaper
BondEx
¥4,980 / item
Checking delivery date / feasibility
Booking a carrier directly
You handle it
BondEx
BondEx
Contacting the hotel
Booking a carrier directly
You handle it
BondEx
BondEx
Arranging pickup
Booking a carrier directly
You handle it
BondEx
BondEx
Shipping label
Booking a carrier directly
You or the hotel
BondEx
BondEx
Tracking & delivery management
Booking a carrier directly
You handle it
BondEx
BondEx
Inquiries & exception handling
Booking a carrier directly
You handle it
BondEx
BondEx
Comparing carrier quotes for groups
Booking a carrier directly
You handle it
BondEx
BondEx
Direct booking
BondEx
Choose cheaper shipping, or fewer shipping tasks.
No setup or monthly fee ・ First 2 items at ¥3,980 / item (excl. tax)
FAQ
For first-time partners,
the questions we hear most.
Compensation
Up to ¥300,000 per item under our partner carrier's terms.
Deadlines
FIT: until 16:00 JST the day before pickup. Groups: 5 days ahead as a rule. Last-minute changes: contact us first.
Cancellation
Free if you tell us before pickup is completed. Not possible afterward, as delivery is already under way.
What formats can I send the itinerary in?
Excel, PDF, images, and screenshots are all accepted. Whatever format your agency is used to is perfectly fine.
If vouchers are issued right away, why are shipping labels only issued one month ahead?
Because the carrier's issuing specifications only allow a shipping label to be created within 30 days of the pickup date. Vouchers are issued by BondEx, so they can be produced the same day.
What is the billing cycle?
We close at month-end, total the shipments issued that month, and send a PDF invoice to the agency at the start of the following month. Payment is due by the last day of the month after the billing month. BondEx advances the freight charges to the carrier.
What does the compensation cover?
It follows the terms of carriage of the logistics provider performing the actual transport in full. With our current partner courier, the limit is ¥300,000 per item. BondEx does not add any separate compensation of its own.
What support do you provide during operation?
A dedicated contact supports you throughout — onboarding at launch, changes and address updates during operation, and first-line response to pickup delays or complaints. We keep the extra workload on your side to a minimum.
How long does it take from contract to going live?
Once the service agreement (which clearly states our role as an intermediary) is signed, we issue your agency portal account and you can go live the same day. You can run a test issuance from your first itinerary PDF that same day.
How late can we book or change a shipment?
For individual travelers we accept requests until 16:00 JST on the day before pickup. For groups, please book at least 5 days ahead as a rule. Sudden changes after that — extra bags, a different hotel, a new date — do happen, and we will do our best to accommodate them. Contact us first.
A Lighter Journey
Start a pilot with a single shipment.
We'll send the contract, responsibility matrix, sample invoice, and a legal-review package,
along with options for scheduling a meeting.
We usually reply within one business day.
