Terms of Service

1. Our Service

BondEx coordinates luggage forwarding within Japan on behalf of partner travel agencies and land operators. We prepare vouchers, shipping labels, tracking and monthly billing from the itinerary data you provide.

Transportation itself is carried out by licensed courier partners such as Sagawa Express and Yamato Transport. BondEx acts as a coordinator (取次), not as the carrier.

2. Accounts & Responsibilities

The service is provided to partner agencies with a BondEx account. You are responsible for:

• Providing accurate guest, hotel and itinerary information
• Ensuring luggage complies with the carrier restrictions below
• Communicating handling instructions to your guests and partner hotels

If required information is missing or incorrect, delivery may be delayed.

3. Pricing & Payment

Pricing is a flat rate per luggage item, agreed in your agency contract and shown before each issuance.

• Overseas / corporate agencies: paid per shipment by credit card via Stripe. The charge is confirmed when the courier completes pickup.
• Domestic agencies: monthly invoice — usage is totalled at month-end and billed the following month.

Card payments are processed securely by Stripe. BondEx does not store full credit card numbers.

4. Luggage Guidelines

Size and weight limits follow the courier's standard parcel terms (Sagawa Express / Yamato Transport):

• Maximum size: 160 cm total (length + width + height)
• Maximum weight: per the courier's limit for the selected service

Please do not include:

• Cash or valuables
• Fragile high-value items
• Dangerous or flammable materials
• Perishable goods
• Illegal items

If restricted items are discovered, the courier may refuse the shipment.

5. Delivery Timing

We aim to deliver on the date and time window selected at booking.

Delivery times are estimates and may be affected by weather, traffic or other conditions beyond our control.

6. Loss or Damage

If loss or damage occurs, compensation is handled in accordance with the transporting courier's terms (for example, coverage up to 300,000 JPY per item under standard Sagawa / Yamato policies).

Please report any issues within 7 days of delivery so we can assist promptly.

To the extent permitted by law, BondEx's total liability for a booking is limited to the fee paid for that booking.

7. Cancellation

• Before pickup: free of charge. Because card payments are confirmed at pickup, no charge is made for shipments cancelled beforehand.
• After pickup: the shipment is already in transit and cannot be cancelled; the applicable fee is charged.

8. Fair Use

To keep the service running smoothly for everyone, please:

• Provide accurate information
• Declare luggage size and contents correctly
• Use the service lawfully

We may suspend the account if misuse is detected.

9. Changes

We may update or improve the service from time to time. Updated terms will be posted with a revised date.

10. Governing Law

These terms are governed by the laws of Japan. Any disputes shall be handled by the courts having jurisdiction over the location of JOJO Corporation.

11. Contact

JOJO Corporation (株式会社JOJO) — 1-9-12 Noge, Setagaya-ku, Tokyo 158-0092, Japan.
Email: support@bondex.express